Any order for a product appearing in the online store of the site www.pavechocolats.com (hereinafter the “Pavé Chocolats Site” or the “Site”) requires consultation and prior acceptance of the these general conditions of sale. The click to validate the order implies full acceptance of these.
The Pavé Chocolats Site is owned and operated by the company “MAJORCORP”, a private limited liability company, registered in the trade register under number 295547, whose head office is located at 34 Rue Attabari Maârif.
MAJORCORP can be contacted on 06 59 21 27 39 or by e-mail: contact@pavechocolats.com The service provider ensuring the direct and permanent storage of the Pavé Chocolats Site is MAJORCORP, a Moroccan artisanal chocolate factory, registered in Casablanca under number 295547 and whose head office is located at 34 Rue Attabari Maârif.
- Object
The purpose of these general conditions is to define the rights and obligations of the parties within the framework of the online sale of products offered by MAJORCORP SARL to the consumer.
Sales concluded online on the Pavé Chocolats Site are subject to the condition precedent of confirmation of the availability of the products selected in the order and of actual payment for the order.
- Selection and validation of an order
Orders are placed exclusively via the “Pavé Chocolats” Site. Any validated order implies firm and definitive acceptance of the prices, as well as of the product (s) as described on the Pavé Chocolats Site.
The order will only be effective after full payment of the corresponding price by the consumer.
- Order confirmation
The contractual information will be confirmed by e-mail to the e-mail address indicated by the consumer when ordering.
Once the order has been confirmed and paid for, no modification will be admissible and NO item can be added or subtracted from it, the payment constituting final acceptance of the order.
- Unavailability of a product
In case of unavailability of all or part of the order, the company MAJORCORP SARL will also warn the consumer early by telephone and / or by e-mail at the contact details indicated by the consumer in his order form. The order will then be deemed void with regard to the unavailable product (s), and the company MAJORCORP SARL undertakes at the request of the consumer, at the latest within (3) days from the date of order, to proceed:
– either the replacement of the unavailable product by an equivalent product in terms of price;
– or the reimbursement of the entire amount paid by the latter for the unavailable product (s).
Consumers to whom the aforementioned choice has been offered by MAJORCORP SARL, will have to make a decision within (24) working hours, failing which the return will be in the form of a refund.
The aforementioned reimbursement and / or credit note are discharging and the consumer recognizes that these constitute full compensation for his possible damage.
- Proof of the transaction
The computerized registers, kept in the computer systems of the company MAJORCORP SARL in compliance with the rules of security and confidentiality, have the value of proof between the consumer and the company MAJORCORP SARL. It is agreed that in the event of a discrepancy between the consumer’s computerized registers and those of MAJORCORP SARL, the latter shall prevail.
- Product and price information
The products offered for sale on the Pavé Chocolats Site are presented in the form of product sheets which may include the description, characteristics and ingredients of the product, a photograph of it (which is not likely to affect the validity of the sale, in the event of a minimal and / or non-substantial difference with the delivered product – the photos are not contractual), as well as the price of the product. This is due to the fact that the decorations, the papers, the colors of the chocolates and the tastes can vary according to the available stocks.
Every effort has been made to ensure the accuracy of the information presented on the Pavé Chocolat Site, which may be modified at any time and without notice by MAJORCORP SARL. The names of are used for identification purposes only.
- Use-by date or optimal use date
Perishable products sold on the Site have a DLC (expiration date) or DLUO (optimal use expiration date) greater than 30 days at the time of their order by a consumer. Within this period, it is mentioned on the product sheet.
- Prices and payments
All product prices are indicated in dirhams, all taxes included, and unless expressly stipulated on the Pavé Chocolats Site, are exclusive of delivery costs. The amount of delivery costs is indicated on the Pavé Chocolats Site.
Orders are payable as soon as they are validated on the Pavé Chocolats Site, according to the terms chosen by the consumer when ordering.
Product prices are subject to change at any time on the Pavé Chocolat Site. The products will be invoiced on the basis of the prices displayed on the Pavé Chocolats Site when the order is placed.
Payment for orders is made by one of the following means, depending on whether it is activated or not on the site:
– or, by credit card: only the types of credit card mentioned on the Pavé Chocolats Site are accepted (Visa, MasterCard, ————–);
– or, by means of a PayPal account, under the conditions and under the exclusive responsibility of the customer
– or, by bank transfer to the MAJORCORP SARL account number indicated on the site
– evening, in cash when applicable.
It is up to the consumer to save, by any means he deems useful, the data relating to the transaction (in particular by printing them or by saving them on a medium of his choice).
The order will only be taken care of when full payment is received on MAJORCORP SARL’s account (or in the case of payment by credit card that proof of payment is sent to MAJORCORP SARL).
- Terms of delivery
9.1.1 Shipping the order
MAJORCORP SARL undertakes to ship the order upon receipt of payment on its account or if payment is granted in cash on delivery and subject to product availability. The estimated delivery date given at the end of the order may be delayed in the event of an event not attributable to MAJORCORP SARL, taking into account the preparation time of the product.
The products are delivered to the address indicated by the consumer when ordering and only to the geographic areas served by the company MAJORCORP SARL.
The company MAJORCORP SARL declines any responsibility concerning the damage occurring on the products after their delivery to the consumer, or to any person charged, by the latter, to receive the order.
All the products leave the premises of the company MAJORCORP SARL in perfect condition and with the expiration date as far back as possible.
9.1.2 Risk burden
The burden of any risks relating to the loss or damage of the package is fully borne by Pavé Chocolats throughout the duration of the transport until the signature of the recipient of receipt of the delivery or acceptance thereof directly from at the delivery man
In the event of damage, missing items or damage, the recipient of the package must indicate their reservations directly in writing to the courier and confirm to Pavé Chocolats customer service by e-mail at “ contact@pavechocolats.com ” within 24 hours. following delivery.
Pavé Chocolats cannot be held responsible in the event of the recipient’s absence during delivery, and / or in the event that the recipient does not withdraw or withdraw his package late from the carrier after the latter has left a notice. transit to the recipient’s address.
9.1.3 Delivery times
In the event that the package has not been claimed after attempted delivery and contact with the recipient and the sender: the package will be kept for 2 weeks in the warehouses of the carrier or at Pavé Chocolats depending on the delivery method chosen. At the end of these 2 weeks, given the perishable nature of the chocolate, the package will be destroyed and cannot be re-routed to another address.
9.1.4 Non-complaint of the package
The delivery times indicated on the Pavé Chocolats site are indicative only and are in no way guaranteed by Pavé Chocolats.
Pavé Chocolats cannot be held responsible for delays occurring during deliveries in the event of an error in the delivery address, in the event of local customs inspection (outside Morocco), in the event of force majeure, or carrier.
9.2. Receipt of order
The consumer must report in writing to the carrier (or the factor or any other person responsible for the delivery of the products) any impacts (holes, traces of crushing etc.) on the package and, if necessary, to refuse the package only in the event that the product is damaged and / or altered. A new identical product will then be returned free of charge to the consumer who has followed the procedure described in point 10 below.
The exchange of any product declared, a posteriori, damaged during transport, without any reservation having been made upon receipt of the package, cannot be taken care of.
In case of delay or loss of the package, an investigation will be opened with the carrier.
In any event, the records of the carrier (or of any other person responsible for delivering the order) shall prevail and, in the event of any discrepancy with the declarations and documents produced by the consumer, shall prevail. In the event that a consumer persists in claiming not to have received his order at the address indicated during the validation of it on the Pavé Chocolat Site, his complaint may possibly be taken into account, under the sovereign appreciation of MAJORCORP SARL, on the express condition of being accompanied:
– a declaration on honor drawn up and signed by the consumer concerned,
– accompanied by a double-sided copy of his identity card.
MAJORCORP SARL declines any responsibility arising from the non-performance or improper performance of its obligations, when this is attributable to the consumer or results either from an unforeseeable and insurmountable fact of a third party, or from a case of force majeure.
The consumer undertakes to receive the order, either in person or through another person to whom the latter has given a written mandate, and to facilitate the carrier’s mission, in particular by indicating – during the validation of the online order – all the data useful for the proper routing of the order to his home (in particular, transmitting, on this occasion, any access codes, additional addresses and others). Any delay in delivery which would be due to a breach of the consumer’s contractual obligations, in particular those mentioned above, cannot give rise to any compensation.
- Non complying product
10.1. Any non-conformity of a product (damaged package, broken products, product different from the one ordered, etc.) must be indicated on the delivery slip presented by the carrier in the form of a “ handwritten reserve ” accompanied by the signature client.
10.2. The consumer must inform the company MAJORCORP SARL of this non-conformity:
– on the one hand, by contacting it by telephone upon receipt of the product concerned, and at the latest within forty-eight (48) working hours after said receipt;
– on the other hand, by confirming this non-compliance by e-mail accompanied by one or more photographs (sufficiently explicit to support the complaint), and sent at the latest within seven (7) calendar days (from receipt of the product concerned) at the following address: ((contact@pavechocolats.com));
10.3. Any complaint relating to a product, whatever its nature, must be detailed and clearly indicate the reasons for the dissatisfaction. In addition, products deemed to be non-compliant must be stored in a suitable place (and cool, if necessary, in the case of products requiring refrigeration such as products containing crème fraîche, ganaches and truffles – for others. products, place them in a cool place with a constant ambient temperature of 18 degrees), in order to allow MAJORCORP SARL, if necessary, to note the existence of the alleged non-conformity.
10.4. The complaint will not be processed until the consumer has satisfied the said terms, and this within the contractual and legal deadlines.
10.5. The consumer who files a complaint can withdraw it at any time, as long as the products have not been returned and / or recovered to / by the company MAJORCORP SARL or any person authorized by it. Any withdrawal of a complaint is final and makes it impossible to file a new complaint for the same product.
10.6. If the merits of the complaint are recognized, the consumer will be offered:
– or, to obtain full reimbursement of the price actually paid for the order not delivered and / or non-compliant;
– or to benefit from a credit note corresponding to the amount (s) of the unavailable product (s) and valid on any new order for a period of twelve (12) months.
The aforementioned proposal is discharging and the consumer recognizes that it constitutes full compensation for his possible damage.
10.7. In the event of an abusive complaint, MAJORCORP SARL reserves the right to refuse any subsequent order.
- Lack of delivery
In the event of absence of delivery, the consumer must contact the company MAJORCORP SARL:
– on the one hand, by email, from the scheduled delivery date;
– on the other hand, by confirming this complaint by e-mail sent at the latest within seven (7) calendar days of the planned delivery date.
The complaint will not be processed until the consumer has satisfied the said terms, and this within the contractual and legal deadlines.
If the validity of the complaint is recognized, it will be offered to the customer, at no additional cost to him:
– or, the reshipment of another copy of the product (s) ordered and not received;
– or, to obtain full reimbursement of the price actually paid for the order not received;
– or to benefit from a credit note corresponding to the amount (s) of the product (s) not received and valid on any new order for a period of twelve (12) months.
- Delivery error (delivery of a product other than the one ordered)
Any product delivered in error will give rise to exchange or refund, at the consumer’s choice, on the condition of being returned, within seven (7) calendar days (postmarked postmark), to the company MAJORCORP SARL , as a whole and in perfect condition in its original packaging at the following address: 34 Rue Attabari Maarif (MOROCCO).
Shipping costs are borne by MAJORCORP SARL, except in the event that the product does not correspond to the original declaration made by the consumer during the validation of the online order, on the Pavé Chocolat site.
- Right to retract
The 14-day right of withdrawal does not apply for contracts for the supply of perishable, agro-food products, such as chocolates. Also the buyer can not rely on it. However, a modification or cancellation on his part may be taken into account insofar as the package is in preparation and has not yet been delivered to the carrier. Any order given to the carrier cannot be subject to the purchase waiver. The notification from the customer must take place by e-mail to the customer service of MAJORCORP SARL at the address contact@pavechocolats.com. On this occasion and as soon as the buyer has respected the above deadline, he will be confirmed by an e-mail the acceptance of the waiver. MAJORCORP SARL will reimburse by transfer to the card used for the purchase. The reimbursement will be made within a maximum period of 15 days from the day on which MAJORCORP SARL becomes aware of the will to waive.
- Rights of use
The use of trademarks on the Site is strictly prohibited.
None of the products sold on the Pavé Chocolats Site is intended for resale to third parties.
- Force majeure
Neither party will have failed in its contractual obligations, insofar as their execution will be delayed, hindered or prevented by a fortuitous event of force majeure. Any irresistible fact or circumstance, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts, will be considered as a case of force majeure.
The party affected by such circumstances will notify the other within ten working days of the date on which it becomes aware.
The two parties will then get together, within three months, unless this is impossible due to force majeure, to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued.
If the case of force majeure lasts longer than one (1) month, these general conditions may be terminated by the injured party.
- No partial validation
If one or more stipulations of these general conditions are held to be not validated or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will retain their full validity. strength and scope.
- No waiver
The fact that one of the parties does not invoke a breach by the other party of any of the obligations referred to under these general conditions of sale cannot be interpreted for the future as a claim. to the obligation in question.
- Applicable law
These general conditions are subject to Moroccan law. This is the case for the substantive rules as for the rules of form.
In the event of a dispute or complaint, the consumer will first contact MAJORCORP SARL to obtain an amicable solution. This search for an amicable solution does not interrupt the deadlines for taking legal action.
- Protection of personal data
All the data that you entrust to us are in order to be able to process your orders as well as, with your prior agreement, to send you commercial information. These data are processed under the responsibility of MAJORCORP SARL, responsible for the processing, and which may transmit them to its partners (who may, with your prior agreement, send you commercial offers).
Under the Law on the protection of privacy with regard to the processing of personal data, you have with the seller a right of rectification, consultation, modification and, in the event of a legitimate reason, deletion of the data you have communicated to us. This right can be exercised online via the following e-mail address: contact@pavechocolats.com.
- Disputes
Any order placed with the company MAJORCORP SARL wins the acceptance of the consumer, without any restriction, to the general conditions of sale of the company MAJORCORP SARL.
In the event of sale to a legal person, any dispute relating to the sale (price, GTC, products, etc.) will be subject to Moroccan law before the Commercial Court of the head office of the company MAJORCORP SARL.
